Santa Express FAQ's


Tickets for the Santa Express are £5 per person OFF-PEAK (Mon-Thu) and £6 per person during PEAK periods (Fri-Sun and holidays)
(£0.50p booking fee applies when booking online – Children aged 0-2yrs are free with a paying adult, but must sit on the adults lap.)

The Santa Express is open to all age groups. However, passengers under 12 must be accompanied by an adult.

Please see the link for the directions to the centre, and follow signs for the Oasis and Orange car park area.  Please note there are 12000 car parking spaces available (be mindful of heavy traffic at peak times).

The train can accommodate 44 people in total, in rows of 4.  For bookings of 12 or more please email

We will do our upmost to get you on the next suitable slot, but please be mindful that we expect sessions to book up quickly.

We ask that you arrive at least 10 minutes before your chosen time (please allow for heavy traffic during peak times).  The Santa Express experience will last 30 – 40 minutes, with 15 minutes on the actual train ride.

The train carriages are in rows of 4 and we always try and sit families / groups next to / opposite each other where possible, however, we cannot always guarantee this.

We suggest prebooking as we anticipate sessions will book up quickly, and therefore best to avoid disappointment, however, we do accept cash and card payments on the day itself, from £5 off peak times and £6 peak times.

Sometimes the email can go in to your junk / spam folder, so if you can check there in the first instance.
You can also login to your SeeTickets account and resend the tickets to your email using the following link;
If you still experience an issue, there is a live chat feature on the SeeTickets website whilst you are logged in and the team will be able to assist you.

The experience takes place outside and whilst the station waiting area is covered and there is a roof on the train, we advise customers to wrap up warm and dry for the duration of the experience.

Please be aware, there are no gifts with this experience but Santa will be handing out chocolate treats for all!

Due to limited space pushchairs are not able to be stored on the train ride. We do have a small covered area for these to be left within our station marquee. Please note, any items left is at the owners risk.

Please bring your confirmation email with QR code, either on your phone or hard copy if you prefer.

The Santa part of the experience will be with the rest of the train passengers, and will last approximately 15 – 20 mins.  Our elves will try and make sure everybody gets a chance to have a picture with Santa however, this cannot be guaranteed.

Yes, subject to availability.  Please login to your to submit your request.

Unfortunately we cannot refund any unwanted tickets.

Yes, subject to availability.  Please login to your to submit your request.

Unfortunately we cannot refund any unwanted tickets.

The safety and wellbeing of our guests and staff is of the utmost importance to us and we will continue to monitor and respond to the latest Coronavirus (COVID-19) government guidance .

We will be implementing all required Covid-19 safety procedures in line with the most up to date Government guidance and regulations. 

We will be sanitising the train and other surfaces in between routes and there will be sanitisers available for you to use.

We do ask that if you or any of your party are displaying symptoms then you should not attend.

Here at Crow Events, we are forever striving to become an inclusive company offering rides and experiences to everyone.

The train ride experience at Meadowhall is an amazing experience bringing an authentic traditional land train to the be enjoyed by many. However, using a traditional authentic land train comes with its own difficulties.

Whilst we will do everything in our power to make the experience available to all, we are limited by the restrictions of using an authentic traditional land train, as we are unable to make alterations to the engineered structure of the carriage.

Because of this we are not able to offer specific areas to cater to limited capabilities, so we feel in order to be as inclusive as possible, we invite you come and visit and asses if the carriage ride is suitable for you as a carer and the person you care for. e able to accommodate you and look forward to welcoming you to the Santa Express experience here at Meadowhall.

Hop onboard

Every 20

Departing from the station 2pm to 7pm weekdays, and from 11am to 7pm weekends and holidays.

The magic awaits…


Snow Globe

The beautiful moments in your life are like snowflakes on eyelashes – blink and they’re gone. But at Meadowhall this christmas, we’re offering you, your family and friends, the perfect photo opportunity in our delightful wintry and festive snow globe. Step into our snow globe and create a cherished moment that can be photographed and preserved for your family to enjoy for years to come.

Create your cherished moment…

Wishing you a Magical Christmas


Oasis Entrance, Riverside, Meadowhall Centre,
Sheffield, S9 1EP

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